Privacy Policy

Through this website, information you choose to provide (such as your name, email, phone number, and the content of your message) when you contact the practice or request a consultation.

Through the course of care, the personal health information needed to provide therapy, such as contact details, relevant history, and session records. This clinical information is collected directly from you, with your consent.

Information is used to respond to your enquiries, schedule and provide services, maintain clinical records as required by professional standards, and process payment and insurance receipts. It is not sold, and it is not used for advertising.

What you share in therapy is confidential. There are a few legal and ethical limits, which are explained at the start of care, including risk of serious harm to yourself or others, suspected abuse or neglect of a child, and situations where disclosure is required by law or court order.

Clinical records and scheduling are managed using Owl Practice, a Canadian practice-management platform built for health professionals, with administrative, technical, and physical safeguards. Sessions are delivered over secure video. Reasonable steps are taken to protect information against loss, theft, and unauthorized access.

Clinical records are retained for the period required by the Ontario College of Social Workers and Social Service Workers (OCSWSSW) and applicable law, then securely destroyed.

You have the right to access your records, to ask for corrections, to withdraw consent (subject to legal and professional limits), and to ask questions about how your information is handled. To make a request, contact the practice using the details on the Contact page.

This policy may be updated from time to time. The latest version will always be posted on this page.